Defensive driving
Hazard awareness, safe following distances, fatigue management and incident prevention.
Training and practical resources
Develop safer, more professional and more opportunity-ready drivers and owner-drivers.
Learning pathways
Training aligned to delivery work
Road and route safety
Route preparation, vehicle checks, loading awareness and safe delivery practices.
Delivery operations
Scanning, proof of delivery, customer handover, failed deliveries and parcel care.
Customer service
Professional communication, complaint handling, conduct and brand representation.
Compliance awareness
Licence, PrDP, vehicle documents, insurance and partner-specific requirements.
Owner-driver business basics
Costing, record keeping, invoicing, cash flow and contract awareness.
Resource centre
Download area placeholders
Daily vehicle inspection
A pre-trip checklist for tyres, lights, fluids, brakes, safety equipment and visible damage.
Document readiness checklist
A concise checklist for drivers, owner-drivers and fleet applicants.
Incident reporting guide
Steps to follow after an accident, theft, parcel incident or safety event.
Interested in delivering training through NDODA?
Accredited and experienced training providers can submit a partnership enquiry for review.